AU Rugs Return Policy

You have 30 days from the day you receive your rugs to live with them and decide whether or not they work for your designated rooms. If you wish to start a return, please call us at 1800-647-934 (7 days a week) to obtain an RMA # and instructions for your return. You can also email us at info@aurugs.com and we'll email you the instructions for your return.

Buyer is responsible for all returns, buyer must pay for return shipping to either of our warehouses in Switzerland or the United States.