Refund Policy

Refunds

Refunds are processed within 10 business days after we receive your return package. 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Buyer is responsible for all returns, buyer must pay for return shipping to either of our warehouses in Switzerland or the United States.

Refund Eligibility

All our rugs are eligible for full refunds as long as they are:

  • Returned within 30 days of receiving your order
  • Returned in the same condition as delivered
  • Rug pads and Uni-Cleaner are not returnable
  • Final sale items are not returnable