FAQ: Frequently Asked Questions

How much will I have to pay for shipping?
Nothing! We offer FREE shipping to your door on all rugs with no minimum purchase required.
How do you ship & how quickly will I receive my order?
We ship FedEx (free of charge). All of our rugs are in stock and ship within 24hrs of your order time. On average, delivery takes 4-6 business days to all territories in Australia.
What types of payment do you accept?
We offer secure online payment options such as Visa, Master Card, American Express, and Discover. For your convenience we also accept payments through PayPal.
Is your website secure?
Yes. Our site uses 256-bit SSL (Secure Socket Layer) encryption technology. We are also partners with Verisign to guarantee our highest level of security compliance yet.
How do I place an order?
You may place your order 7 days a week, 24hrs a day. You may also call our expert customer service toll free at 1800-647-934 or +61-2-8036-3143 (7 Days a Week) to place your order over the telephone and/or discuss any further inquiries you may have.
Can I delay the shipment of my order?
Yes. To place an order with a delayed shipping date its best that you call us to place your order, and our customer representative will better assist you with all available shipping dates.
Why should I buy from AU Rugs?
  • Free Shipping.
  • Easy Returns.
  • 75% Off Retail Prices.
  • Expert Customer Care.
  • Secure Online Shopping.
  • Lowest Prices Guaranteed.
  • Thousands of Rugs in stock.
  • 30 Day Returns & No Restocking Fee.
  • All Rugs are Shipped Within 24-48hrs.
  • Millions of Rugs Shipped since 2001.
  • 5% Bonus Store Credit on all your Orders.
  • Direct Manufacturing & No Retail Overheads.
How long has AU Rugs been in business?
We are a family business with over 35 years of trading experience in floor covering rugs. So you can rest assured that with our connections overseas, and our direct buying/manufacturing ability, you'll receive top quality product at a fraction of its retail price.
Do you charge restocking fee?
We do NOT charge restocking fee. We realize that it's already a hassle if your order doesn't work out for you, so we certainly don't want to make it any more frustrating for you by penalizing you with unnecessary restocking fees you'd see elsewhere.
Will I pay for shipping back?
Buyer is responsible for all returns. However, we will help you with rates and other necessary details. We have warehouses all throughout the world and you may use the nearest to you in the event of a return, which we'll email you it's returns details and return authorization number for.
When will my refund be processed?
We process all returns and refunds within 7-10 business days after delivery back to your form of payment.
Do you have a privacy policy?
Yes. Click on the link below for our fully detailed privacy policy:
Privacy Policy
Where is your office?
US Office / Warehouse
104 Williamson St
Fort Mill, SC 29715 USA

Europe Office / Warehouse
Hagackerstrasse 9a
8953 Dietikon (Zurich)
Switzerland (CH)

Toll-Free: 1800-647-934
Phone: +61-2-8036-3143

Website: http://www.aurugs.com
Email: info@aurugs.com
What else do I need to know?
Last but not least, please keep in mind that our customer's satisfaction is our #1 focus and the reason we come to work every day. If there's anything else we can do for you, feel free to write and/or call us, and we'll be happy to assist you with any questions or concerns you may have.